Policy
At Emphesia, we are committed to delivering an exceptional customer experience.
Shipping
All orders are processed and shipped directly from our warehouse shortly after confirmation. We will keep you updated about the shipping and delivery process along the way!
Refunds and Exchanges
If your order is delayed, damaged, missing, or has not been received, you may request a full refund for all affected items.
We offer exchanges and returns in the instance that a product is not a perfect fit. To initiate an exchange or return, please email us at emphesia@gmail.com within 14 days of receiving your order, clearly stating your order number, the item you wish to exchange or return, and the size required (for exchanges).
Once your request is approved, we will provide you with the return address and further instructions.
Returned items must be:
- Unworn and unused
- In their original condition
- With all original tags and packaging intact
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Refunds will be processed back to the original payment method once the returned item has been received and inspected. Please allow 3–7 business days for the refund to appear in your account after processing.
If you have any questions or need further assistance, feel free to contact us at emphesia@gmail.com.
Contact Us
For any queries or requests, simply email us at Emphesia@gmail.com. Our dedicated team will respond to your inquiry promptly, ensuring your concerns are addressed with the utmost care.
Your satisfaction is our priority, and we are here to make your experience seamless and extraordinary.
